Our pre-scheduled and pre-compensated was assigned to another rideshare provider. Since we were unable to capture the ride 90 minutes following landing, the driving force cancelled the trip. Be sure to Notice, we had been on a world flight to the Bradley Terminal at LAX and required to get checked luggage, transit as a result of customs/immigration AND catch the shuttle. All of which was difficult within the ninety minute window opened at touchdown of our aircraft. We spoke While using the Prime Ticket agent who educated us It will be yet another $30 to resubmit the request.
Once i despatched a information why the ride were canceled, I was explained to that they had no drivers available and received almost nothing in excess of the hollow "sorry" utilized to try and placate you. Basically, it had been find your own private way house due to the fact we are completed right here.
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I referred to as customer care and all they might was lie about thier arrival time. I are waiting around now two additionally hrs plus they maintain modifying some time. they've got apologized and maintain declaring it is an IT trouble. This is often past unacceptable I will never use thier company again.
We contacted customer support who mentioned Despite the fact that the reservation is verified it does not warranty a driver.
Assistance was not fantastic. For anyone who is from outside of place and don't have a journey telephone system, the company is not really fantastic. This company depends intensely on its application. And, if You can not accessibility the application this doesn't make for a fantastic experience. We did get an E-sim approach. After we arrived in LA I contacted customer support to suggest of the new cell phone number and specifically explained to them to make use of this new selection. Our 1st shuttle was superior, other than currently being late; which we found out afterwards that they had made use of my first phone number as an alternative to the new a person to suggest they were being going to be late. I referred to as customer service all over again and recommended them to employ the new amount as my very own phone number will not likely perform in LA. Was advised that the amount were altered. My major complaint is Together with the assistance again to LAX. After we bought back again on the cruise port we known as to advise we were listed here and now awaiting the car. We were being recommended that the auto was within a parking zone and that it would be there momentarily to obtain us.
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Remember to acknowledge our apology for that inconvenience. Kindly electronic mail us your Journey ID to [email protected] to ensure we may evaluation what transpired for your reservation and find out how we might make matters correct. Many thanks.
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Uncomplicated way to guide a journey thru app, rate is more cost-effective than other firm. I Jaiho Rummy will definitely suggest this business.
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Also Be at liberty to e-mail us your Journey ID to [email protected] to make sure that we may perhaps Examine in your reservation and see how we can easily try out to help make points ideal. Many thanks.